So not think I would go back
I might stay again...
I pulled in but had to back out onto the street pull into the side parking lot and make a multipoint turn. And for the remainder of the trip I had to pull across the street and back into the lot. Had there been just one car parked in the way I would never have been able to maneuver here. And it's a good thing I made sure to leave myself an out because the next morning there were 3 cars wedged behind my bus.
The front desk staff was pleasant. The housekeeper was very nice and accommodating.
My girlfriend and I had a lovely stay at Hawthorn Suites. The front desk staff was very professional, the room was very nice and clean. The bed was very comfortable and we had a great night's sleep. The contenental breakfast was good too, they had a good variety, though I just ate bagels and a strawberry waffle. Everyone at breakfast seemed to be enjoying themselves and their food.
I'm aware and understand that not all properties can accommodate large vehicles but it should be the management's responsibility to inform or advise the customer even if that means suggesting another hotel.
Decent looking hotel but not very bus friendly and staff was clueless about how to address the issue.
A little advice: When a customer books multiple room for a group, ask if they are coming by bus and make the necessary arrangements or at least advice the customer in advance so I can figure something out or we can go elsewhere.
Requests not meet. Carpets are dirty. Sofa bed not made and there were ugly black stains on the mattress. They knew there were multiple people staying in the room, every other place I've stayed the sofa bed at least had sheets on it (if nothing else but to hide the stains! ).
I usually have a pleasant stay with this company. But I checked in to find the room dirty. Dirty toliet, dirty mirrors, sticky nightstand & stepping on peanut shells. Call the front desk to report it. And to make sure it would be taken care of . Was out all the next day. Came back to the same mess. I cleaned most of it myself..mentioned it again when I checked out.
Great rooms, quiet, higher end have full kitchenette, fold out couch and sitting area, lots of mirrors and friendly staff. The grounds outside are beautiful, and only a few short minutes from any shopping you might need, or major highways. Basketball courts, hot tubs, gym, hot tub/pool, cheap 3x3 laundry, small snack shop and free breakfast every day, dinner two nights a week. Room keys are solid and last for weeks if need be. Deluxe beds and tons of pillows. One of my favorite places to stay.
Other hotels I have been in with limited parking have made efforts to accommodate the bus. Such as allowing me to park in an otherwise no parking spot, here I could have stayed in front of the entrance and would have been better off. They have also coned off spaces for me.
Hawthorn Suites By Wyndham Franklin Milford Area is a US Lodging based in Franklin, Massachusetts. Hawthorn Suites By Wyndham Franklin Milford Area is located at 835 Upper Union St, Franklin, MA 02038, USA.
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